Question 1

Why should I rent toys instead of buying them?

Accepted Answer

Renting toys offers several advantages:

• Cost-Effective: Access high-quality toys at a fraction of the purchase price.
 • Variety: Regularly introduce new toys to keep your child engaged and support their development.
 • Convenience: Save time by eliminating the need to shop for new toys.
 • Sustainability: Reduce waste by returning toys when they’re no longer needed, avoiding clutter and the hassle of reselling or donating.

This approach ensures your child enjoys a diverse range of educational toys without the drawbacks of ownership.

Question 2

How are That Matters' toys cleaned?

Accepted Answer

As parents, we understand that your child’s health and safety come first. That’s why we follow a meticulous, professional cleaning process to ensure every toy meets the highest hygiene standards. Our process begins with high-pressure washing using child-safe cleaning agents to remove dirt and germs. We then disinfect with Milton Baby Cleaner, proven to eliminate 99.9% of bacteria, before using the Tommee Tippee UV Steriliser—renowned for its advanced sterilisation technology. To ensure absolute safety, all toys are naturally air-dried, leaving no harmful residues behind. You can trust that your little one’s playtime is always clean and worry-free.

Question 3

Are the toys safe?

Accepted Answer

We select toys appropriate for your child’s age, focusing on those that aid in developing age-specific skills. Our collection primarily features eco-friendly toys made from wood and recyclable plastics, all crafted from durable, non-toxic, and chew-friendly materials.

Question 4

What are the delivery times?

Accepted Answer

Before dispatch, we’ll send you an email with a tracking link. You can also track delivery information by logging into your account.

Question 5

Can we pick up the toys?

Accepted Answer

Yes, you can collect toys from our office Monday to Friday between 10 am and 6 pm. Please contact our customer service team in advance at hello@thatmatters.com.au or call 02 9318 2449 to arrange.

Question 6

How do I return the current set of toys?

Accepted Answer

Our toys are delivered in a box. Please retain the original packaging. Upon receiving your next set of toys, you’ll be returning the old toys within 10 days. You’ll receive instructions on how to return them. This will be either through a courier service pick up from your location, or for you to bring it to a nearby designated drop-off point. Alternatively, you may also drop it off at our physical office.

Question 7

Can I keep the toys I love?

Accepted Answer

Absolutely! If you’d like to keep a toy, you can purchase it at 80% of the retail price.

Question 8

What if a toy is lost or parts are missing?

Accepted Answer

If a toy is lost, we will deduct 50% of the retailer’s price from your deposit. If parts are missing but the toy remains usable, we will assess the situation and inform you of any applicable charges.

Question 9

What is your cancellation policy?

Accepted Answer

For Pay-as-You-Go plans, you may cancel at any time by reaching out to our customer support team via email or phone.

For subscribers on the 6-month and 12-month plans, please contact our customer support at any time at least 60 calendar days before your next billing date. You’ll have toys supplied to you until the end of the existing billing period.

Please note that all subscriptions are non-refundable.

FAQs